Platform & Technology
Behind the Scenes:
Your Booking Platform
& SMS System Explained
Most tradespeople see the booking button on their website and think that's the end of it — customer clicks, job's in the diary. But there's a whole engine running underneath. Here's exactly what happens from the moment a customer confirms a booking to the Google review two hours after you leave site.
The moment a customer hits confirm
⚡ What happens in the first 30 seconds after a booking
1
Booking stored in your dashboard
Customer details, service, date, time and address saved instantly. No spreadsheets. No writing it down.
2
SMS confirmation to customer
Within seconds: "Your booking with Dave is confirmed for Thu 17 Apr at 10am. See you then!" — branded to you.
3
App notification to you
Your phone buzzes. Full job details — customer name, number, address, service and notes. Accept or call straight from the notification.
4
Calendar slot blocked
That time slot is immediately marked unavailable. No double bookings. Ever.
5
24-hour reminder scheduled
A reminder SMS is queued to send automatically 24 hours before the job. Dramatically reduces no-shows.
6
Review request scheduled
Two hours after the job's marked complete, the customer automatically receives a polite review request. Straight to your Google profile.
What the SMS messages actually look like
Every message is sent in your name, in plain conversational English. Here's exactly what your customers receive — and what you see:
Customer receives
DE
Dave's Electrical
+44 7700 900000
📅 Booking confirmed
Hi Sarah! Your booking with Dave's Electrical is confirmed for Thu 17 Apr at 10:00am at 42 Oak St, Birmingham. See you then! 🔋
10:02am — auto-sent
Perfect, thanks! Will you need the fuse box?
10:08am
Yes please — all fuse boxes helpful. See you at 10. Dave ⚡
10:09am — Dave replied
⏰ 24hr reminder sent
Just a reminder — Dave's Electrical tomorrow at 10:00am. See you then!
16 Apr, 10am — automatic
⭐ Review request
Hi Sarah, thanks for having us. A quick Google review means the world to a small business: [link] 💙
17 Apr, 12:30pm — auto
You receive
⚡
TWD Platform
New booking alert
⚡
New booking — Sarah Johnson
Emergency Call-Out · Thu 17 Apr at 10:00am · 42 Oak St, Birmingham
"Complete power cut upstairs"
"Complete power cut upstairs"
Your dashboard — what you see
📅 Live bookings dashboard
10:00
Today
Emergency Call-Out
Sarah Johnson · 42 Oak St, Birmingham
NEW
14:00
Today
Consumer Unit Upgrade
Mark Williams · 18 Maple Ave, Solihull
CONFIRMED
09:00
Thu 17
EV Charger Install
Priya Patel · 7 Birch Close, Sutton Coldfield
CONFIRMED
10:00
Tue 22
Free Survey & Quote
Helen Brown · 3 Elm Gdns, Wolverhampton
CONFIRMED
The missed call auto-reply
If someone calls while you're on a job and you can't answer — within 30 seconds they receive:
"Hi, it's Dave from Dave's Electrical Services. Sorry I missed your call — I'm probably on a job. You can book a time that suits you here: [booking link]. I'll confirm within the hour."
Sent automatically. In your name. Before they've even thought about calling someone else.
Sent automatically. In your name. Before they've even thought about calling someone else.
30s
Time to auto-reply after a missed call
78%
Customers choose the first business that responds
2hrs
After job complete — review request sent
Want to See the Full
Platform Live?
Try the interactive demo — book as a customer, then see exactly what the tradesperson sees on their dashboard.
Try the Live Demo →